This privacy policy explains how we collect, use, and protect your personal information when you use our website, services, or submit enquiries through forms, including Facebook Lead Ads.
1. Information We Collect
We may collect the following personal information:
Contact Information: Name, email address, phone number
Service Details: Cleaning requirements, property type, preferred dates/times
Marketing Preferences: Consent to receive newsletters or promotional emails
Other Information: Any information you provide voluntarily via forms or communications
2. How We Use Your Information
Your information is used for the following purposes:
To respond to your enquiries and provide quotes or services
To communicate with you regarding your cleaning requests
To send you promotional offers, updates, or newsletters (only if you’ve opted in)
To improve our services and website
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Your consent (for marketing communications)
Our legitimate interest (to provide services and respond to enquiries)
4. Sharing Your Information
We do not sell or share your personal information with third parties.
We may share your information with trusted service providers who help us deliver our services (e.g., scheduling, email platforms), but only as necessary and under confidentiality agreements.
5. Cookies
Our website may use cookies to improve user experience. You can manage cookies through your browser settings.
6. Your Rights
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent to marketing communications at any time
To exercise these rights, please contact us at: coastcleans@outlook.com
7. Data Retention
We will retain your personal data only as long as necessary to provide services, comply with legal obligations, or for legitimate business purposes.
8. Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
9. Changes to this Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this privacy policy or how your information is handled, please contact us:
Email: coastcleans@outlook.com
Phone: 07598 999251
Website: https://coastcleans.co.uk�
